Terms of Use
Effective Date: 25 March 2026
Welcome to eduquest.com.au (“Website”). These Terms of Use (“Terms”) govern your access to and use of this Website and any related services provided through it by Eduquest Pty Ltd (“EduQuest”, “we”, “us”, or “our”). EduQuest identifies itself on the site as an Australian consulting agency specialising in education and migration.
By using this Website, submitting an enquiry, requesting a consultation, or engaging with our online content or services, you agree to these Terms. If you do not agree, you should not use this Website.
1. About Us
This Website is operated by Eduquest Pty Ltd.
Contact details
Eduquest Pty Ltd
6 The Rise, Wantirna VIC 3152, Australia
Email: support@eduquest.com.au
Phone / WhatsApp: +61 420 740 601
EduQuest also presents offices or service presence in multiple countries, including Bangladesh, India, the UK, Nepal, Sri Lanka, Dubai, and Portugal.
2. Acceptance of These Terms
By accessing or using this Website, you confirm that:
- you are legally capable of entering into a binding agreement, or
- if you are under 18, you are using the Website with the involvement of a parent, guardian, or authorised representative.
You also agree to comply with all applicable laws and regulations when using this Website.
3. Purpose of the Website
This Website provides information about EduQuest and its services, including areas such as:
- counselling,
- application processing,
- visa guidance,
- scholarship application assistance,
- university/college enrolment,
- skilled migration,
- settlement services,
- pre-departure support, and
- post-arrival support.
The Website is intended for general informational, enquiry, and service-request purposes.
4. No Guarantee of Outcome
While we aim to provide accurate information and professional support, EduQuest does not guarantee:
- admission to any institution,
- approval of any visa or migration application,
- scholarship approval,
- course availability,
- specific immigration or education outcomes,
- processing times, or
- success in any individual matter.
Any application, visa, migration, enrolment, or scholarship decision is made by the relevant institution, authority, government body, or third party, not by EduQuest.
5. Information on the Website
We make reasonable efforts to keep Website information current and useful. However:
- content may change at any time without notice,
- some content may become outdated,
- not all services may be available in every jurisdiction,
- information may be general in nature and not tailored to your circumstances.
You should not rely solely on Website content when making legal, migration, education, financial, or personal decisions. You should obtain advice specific to your situation where necessary.
6. Use of Enquiry Forms and Communications
The Website includes enquiry and contact functions that request information such as your name, email, phone number, preferred country, and message details.
By submitting information through the Website, you agree that:
- the information you provide is true, accurate, and not misleading,
- you will not impersonate another person,
- you will not submit unlawful, offensive, harmful, or fraudulent content,
- you consent to being contacted by EduQuest regarding your enquiry or requested services.
Submitting an enquiry does not create a client, migration adviser, legal adviser, or formal consultancy relationship unless separately confirmed by us.
7. No Professional Relationship Created by Website Use Alone
Your use of this Website, sending us a message, or requesting information does not by itself create:
- a formal client relationship,
- a migration representation arrangement,
- a legal adviser-client relationship,
- a contractual service engagement.
A formal relationship only arises when we expressly agree to provide services, and any required engagement terms, consent forms, fee arrangements, or service agreements are accepted.
8. User Responsibilities
You agree not to:
- use the Website for unlawful purposes,
- interfere with the Website’s operation or security,
- attempt unauthorised access to any system, server, database, or account,
- copy, scrape, harvest, republish, or exploit Website content without permission,
- upload viruses, malicious code, spam, or harmful material,
- use the Website in a way that may damage our reputation or services.
You are responsible for ensuring that your use of the Website and any information you submit complies with applicable law.
9. Intellectual Property
Unless otherwise stated, the Website’s content, design elements, branding, text, graphics, images, layout, logos, downloads, and related materials are owned by or licensed to EduQuest and are protected by applicable intellectual property laws.
You may:
- view the Website,
- print or download limited extracts for personal, non-commercial use,
- use the Website for genuine enquiry purposes.
You may not, without our prior written consent:
- reproduce,
- republish,
- modify,
- distribute,
- commercially exploit,
- frame,
- mirror, or
- create derivative works from Website content.
All trademarks, business names, service marks, and logos remain the property of their respective owners.
10. Third-Party Links and External Resources
This Website may contain links to third-party websites, institutions, service providers, forms, or external resources. For example, EduQuest references partner universities, visa-related materials, and downloadable forms on service-related pages.
We provide such links for convenience only. We do not necessarily endorse, control, or accept responsibility for:
- third-party content,
- availability,
- privacy practices,
- accuracy,
- terms, or
- security.
Your use of third-party websites is at your own risk.
11. Downloads and Documents
Where the Website offers downloadable forms or documents, including items such as visa, financial statement, employment history, or consent/declaration forms, those materials are provided for convenience and general process support.
You are responsible for reviewing all documents carefully before using or submitting them. EduQuest is not responsible for errors caused by:
- incomplete information supplied by you,
- outdated third-party requirements,
- changes by institutions or authorities,
- incorrect submission by you or a third party.
12. Privacy
Your use of the Website is also subject to our Privacy Policy. By using the Website or submitting information to us, you acknowledge that we may collect, use, and manage your information in accordance with that policy.
13. Website Availability
We do not guarantee that the Website will always be:
- available,
- uninterrupted,
- error-free,
- secure, or
- free from viruses or harmful components.
We may suspend, withdraw, modify, restrict, or discontinue any part of the Website at any time without notice.
14. Disclaimer
To the maximum extent permitted by law:
- the Website is provided on an “as is” and “as available” basis,
- we make no express or implied warranties about the Website or its content,
- we do not warrant the accuracy, completeness, reliability, or suitability of Website content for any purpose.
Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable law, including rights that may arise under Australian consumer law where applicable.
15. Limitation of Liability
To the fullest extent permitted by law, EduQuest is not liable for any direct, indirect, incidental, special, or consequential loss or damage arising out of or in connection with:
- your use of or inability to use the Website,
- reliance on Website content,
- delays, interruptions, errors, or omissions,
- third-party services or websites,
- unauthorised access to data,
- viruses or other harmful code,
- lost opportunities, admissions, applications, scholarships, visas, or migration outcomes.
Where liability cannot be excluded, our liability is limited to the minimum extent permitted by law.
16. Indemnity
You agree to indemnify and hold harmless EduQuest, its directors, staff, contractors, representatives, and affiliates from claims, liabilities, damages, costs, or expenses arising from:
- your breach of these Terms,
- your misuse of the Website,
- your violation of law or third-party rights,
- false or misleading information submitted by you.
17. Fees and Service Engagements
Information on this Website does not automatically constitute a binding offer for paid services. Any fees, paid consultations, application support charges, or service packages will be governed by separate engagement terms, invoices, agreements, or written confirmations where applicable.
18. Changes to These Terms
We may update these Terms at any time by posting a revised version on this page. The updated Terms take effect from the published effective date.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
19. Governing Law
These Terms are governed by the laws applicable in Victoria, Australia, as the Website identifies EduQuest’s main Australian office in Wantirna, Victoria.
You submit to the non-exclusive jurisdiction of the courts of Victoria and applicable Australian courts in relation to disputes connected with these Terms or the Website.
20. Contact Us
If you have questions about these Terms of Use, please contact:
Eduquest Pty Ltd
6 The Rise, Wantirna VIC 3152, Australia
Email: support@eduquest.com.au
Phone / WhatsApp: +61 420 740 601