Privacy Policy of EduQuest
Effective Date: 25 March 2026
Eduquest Pty Ltd (“EduQuest”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://eduquest.com.au/, contact us, submit an enquiry, use our services, or otherwise interact with us.
This policy is intended to help you understand:
- what personal information we collect,
- why we collect it,
- how we use and disclose it,
- how we protect it, and
- how you can access or correct your personal information.
1. Who We Are
EduQuest is an education and migration consultancy that provides services including counselling, application processing, visa guidance, scholarship assistance, university/college enrolment support, skilled migration support, settlement services, and pre-arrival/post-arrival support. EduQuest presents itself online as Eduquest Pty Ltd.
Contact details
Eduquest Pty Ltd
Wantirna VIC 3152, Australia
Email: support@eduquest.com.au
WhatsApp: +61 420 740 601
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions and services, including:
- your full name,
- phone number or mobile number,
- email address,
- residential country, city, and preferred office,
- preferred study destination,
- enquiry type,
- information you include in messages, forms, emails, WhatsApp chats, or consultation requests,
- information relevant to education counselling, admission support, visa assistance, migration support, or settlement support,
- copies of documents and identification details you voluntarily provide in connection with our services,
- payment or billing information where applicable,
- technical information collected through website use, such as IP address, browser type, device information, pages visited, and referring website,
- cookie and analytics data, where used on the website.
Where you apply for education, migration, enrolment, or visa-related assistance, we may also collect more detailed information you provide, such as academic history, employment background, nationality, passport-related details, financial information, family information, and other supporting documents required for your matter.
3. How We Collect Personal Information
We may collect personal information when you:
- visit our website,
- fill in an enquiry or contact form,
- request a callback or consultation,
- contact us by phone, email, WhatsApp, social media, or other messaging channels,
- sign up for updates, newsletters, or marketing communications,
- engage us for education, admissions, visa, migration, or related support services,
- provide documents or information to us directly,
- interact with our advertising, forms, or partner referral channels.
We may also collect information from third parties where permitted by law and relevant to our services, such as education providers, partner institutions, referral partners, service providers, or government-related processes, where you have authorised this or where collection is otherwise lawful.
4. Why We Collect Your Personal Information
We may collect, hold, use, and disclose your personal information for purposes including:
- responding to your enquiries,
- providing counselling and support services,
- assessing your eligibility for study, enrolment, scholarships, migration, or visa-related pathways,
- processing applications and related documentation,
- communicating with you about your enquiry or matter,
- arranging consultations, follow-ups, or appointments,
- coordinating with institutions, partners, or service providers on your behalf,
- improving our services, website, and user experience,
- maintaining internal records,
- sending service updates, newsletters, promotions, or relevant information where permitted by law,
- complying with legal, regulatory, and professional obligations,
- protecting our legal rights and managing risks.
5. Sensitive Information
Some information relevant to education, visa, migration, or settlement support may be sensitive or particularly private.
We will only collect sensitive information where:
- you have provided your consent,
- the information is reasonably necessary for the services you request, or
- we are otherwise permitted or required by law to do so.
You should only provide sensitive or high-risk personal information that is genuinely required for your enquiry or service.
6. Cookies, Analytics, and Website Data
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- operate the website,
- remember user preferences,
- understand website traffic and performance,
- improve content and services,
- support advertising or remarketing activities.
These technologies may collect information such as IP address, browser type, device information, session behaviour, and pages viewed.
You can generally control cookies through your browser settings. However, disabling cookies may affect some website functionality.
If we use third-party services such as analytics, embedded media, chat tools, ad tracking, or form platforms, those providers may collect data in accordance with their own privacy policies.
7. Direct Marketing
We may use your contact details to send you:
- updates about our services,
- study abroad opportunities,
- visa or migration-related information,
- event invitations,
- newsletters,
- promotions or offers.
We will do this in accordance with applicable law. You can opt out of marketing communications at any time by:
- clicking the unsubscribe link in an email, or
- contacting us directly using the details in this policy.
Even if you opt out of marketing, we may still send service-related communications where necessary.
8. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide services or operate our business, including to:
- employees, contractors, and consultants,
- education institutions, colleges, universities, and training providers,
- migration-related partners, advisers, or service providers,
- technology providers, website hosts, CRM providers, cloud storage providers, and communication platforms,
- payment processors or finance-related providers,
- legal, compliance, insurance, and professional advisers,
- government bodies, regulators, courts, tribunals, or law enforcement agencies where required or authorised by law,
- referral partners or affiliated offices where relevant to your enquiry.
We do not sell your personal information.
9. Overseas Disclosure
Because EduQuest supports international education and migration pathways and indicates operations or presence across multiple countries, your personal information may sometimes be disclosed to recipients outside Australia, including education institutions, service providers, or support teams in other jurisdictions.
Where practicable, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy obligations.
10. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These steps may include:
- secure systems and password controls,
- restricted staff access,
- cloud and device security measures,
- secure communication and document-handling practices,
- periodic monitoring and operational safeguards.
However, no method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
11. Data Retention
We keep personal information only for as long as reasonably necessary for:
- the purpose for which it was collected,
- related business or legal purposes,
- dispute resolution,
- record-keeping obligations, or
- compliance with applicable law.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, where appropriate.
12. Access and Correction
You may request access to the personal information we hold about you, and you may request correction of information that is inaccurate, incomplete, out of date, irrelevant, or misleading.
To make a request, contact us using the details below. We may need to verify your identity before processing your request.
In some cases, we may refuse access or correction where permitted by law, but if we do, we will explain the reason where required.
13. Your Choices
You may choose not to provide certain personal information to us. However, if you do not provide information requested, we may not be able to:
- respond properly to your enquiry,
- assess your eligibility,
- provide advice or support,
- process your application, or
- deliver the services you requested.
14. Third-Party Links
Our website may contain links to third-party websites, institutions, partners, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of those third-party sites. You should review their privacy policies separately.
15. Children and Minors
Our services may involve students under 18 in some cases. Where appropriate, personal information relating to minors should be provided by a parent, guardian, or authorised representative, or with their involvement and consent where required.
16. Complaints
If you have a privacy concern or complaint, please contact us first so we can investigate and respond.
Privacy contact:
Eduquest Pty Ltd
Email: support@eduquest.com.au
Location: Wantirna VIC 3152, Australia
Please include:
- your name and contact details,
- a description of the issue,
- any relevant documents or screenshots.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC oversees Australia’s federal privacy framework, including the Privacy Act 1988 and Australian Privacy Principles.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, technology, or legal requirements.
The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted may constitute acceptance of the updated policy.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Eduquest Pty Ltd
Wantirna VIC 3152, Australia
Email: support@eduquest.com.au
WhatsApp: +61 420 740 601
Website: eduquest.com.au
